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Cookies and privacy policy

This policy sets out how Certitude uses and protects any information that you give Certitude when you use this website.

Certitude is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, or for other marketing purposes, then you can be assured that it will only be used in accordance with this privacy statement. Certitude may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. If you have any questions about this policy or our use of your data please contact:

Data Protection Officer, Certitude, 31-33 Lumiere Court, 209 Balham High Road, Balham, London SW17 7BQ. Tel: 020 8772 6222 or email:

Last Updated: 17/08/2022

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to our services

In producing marketing stories, news and publications, we may also ask you for a photograph, video, comments and feedback.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • we may use the information to improve our services
  • we may periodically send emails or e-newsletters about information that you have requested to receive
  • To tell other people about what we are doing in our news items, reports, publications and presentations


We are committed to ensuring that you information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We update and review our records on a regular basis to ensure that it remains accurate. We only keep your data for the purposes for which it is being processed. If you withdraw consent your data will be permanently deleted from our records.


When you access and use the website, the pages that you access, together with a cookie, will be downloaded to your computer. Cookies are software applications which store information about your visit to our website on your hard drive. This information supplied by cookies can help us to provide you with a better experience when using our website and the website services by analysing the way in which people use the website. Cookies do no identify you personally but the do identify your computer. You are able to disable cookies using your browser software (for information on how to do this check you browser information/help facilities). You will still be able to browse the website if you do not enable cookies, but you must enable cookies if you wish to use the areas reserved for registered users. We may use the information collected by cookies to monitor the performance of the website and the website services. Such information will not disclose your individual identity or personally identifiable data without your permission. To find out more about cookies and how they work, visit

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible via our contact page. We will promptly correct any information found to be incorrect.

Your Rights and Access to Information

In accordance with UK GDPR legislation you have the right to access any information that we hold relating to you. You also have the right to withdraw your consent, unsubscribe from our news or ask to have your data removed from our records.

Please email such requests to or you can simply unsubscribe by clicking the “unsubscribe” link on our newsletters.

If you think we have not been fully compliant with GDPR legislation you also have the right to lodge a complaint in the UK to the ICO

For people we support and families

If you or a member of your family are supported by Certitude, additional information about the use of your personal data is outlined in the Privacy Notice linked here: