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Who we are

Our People

image shows colleagues from Certitude talking at a discussion with the board

We employ over 1,500 people who are committed to providing high quality support.

Our Values and Behaviours Framework sets out what we expect from all colleagues at Certitude. They demonstrate the attitude and approach we bring to our work and ​help us to develop an inclusive culture which makes Certitude a great place to work. ​

We invest in the learning and development of all Certitude colleagues to enable us to provide the best support possible. For direct support roles we carefully match people using a range of person-centred ‘people matching’ tools to ensure the best possible relationships and outcomes. We are also meticulous in our checking procedures, and everyone directly involved with supporting people is given an enhanced screening with the Disclosure and Barring Service.

What makes us different

We stand up for what is right. Not right for the process or system, but what is right for the person. We believe in taking the system on, fighting against anything outdated, and unnecessarily bureaucratic.

Love and bravery are two sides of the same coin. Across our organisation there is a powerful and non-sentimental love. Love for the people we support, the work we do, and the jobs we have. Because this love exists, we are brave enough to challenge and do what is right.

We embrace unconventionality. We believe in having the confidence to not follow the crowd, and to find different ways to do things. To live life means everyone is welcome, everyone has something to offer, and everyone is in.

London is in our DNA.
Not just because of geography but because we know first-hand the wonder and challenges that living and working in and around London brings. We think this makes us more understanding, more compassionate, more richly diverse, and more tenacious in the face of a challenge.