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Who We Are

Our Strategy

At Certitude our mission is to support people to develop new skills, meet new people and live the life they want – so they can bring their own unique brilliance to the world.

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Our golden threads

Our golden threads capture themes that people we support, their families and colleagues across Certitude have told us really matter to them. We will therefore make these the golden threads that underpin our various activities over the next few years.

  • We make a difference
  • We are inclusive
  • We work smart

We make a difference

  • People we support told us it makes a difference to them when they can see they are making progress in their lives.
  • Families agreed and said that hearing about even small changes makes a difference.
  • Colleagues across Certitude told us how inspired and motivated they get when they see they have made a difference.

We are inclusive

  • We want everyone in Certitude to feel valued and able to achieve and contribute to their full potential.
  • We want equality, diversity and inclusion to be central to our culture and practice.
  • We want people we support and their families to work with us at every level of Certitude to coproduce how we govern, lead, manage, learn, appoint, quality assure, and design and deliver support.

We work smart

  • Our teams across Certitude have an appetite for more flexible and efficient ways of working.
  • People we support, families and our teams have told us how important it is to have the right people, processes, systems and freedoms to be consistent, creative and effective in the way we work.
  • Colleagues across Certitude have told us about the importance of good technology, and they want our IT, digital and data programmes to be smarter, quicker and more integrated.

Read more in our strategic plans

Forward plan web Page 01

Our Forward Plan 2022-25

Our Forward Plan, Plan Big, Be Local, is part of our ambitious 10-year vision to become the provider, employer, and strategic partner of choice in the local communities where we work, and to become a digital-first organisation.

975 KB | pdf

Certitudes Diversity Inclusion Strategy 2023 2026 Page 01

Diversity and Inclusion Strategy

Our Diversity and Inclusion Mission: To develop a diverse and inclusive Certitude that enables colleagues to do their best work for the people we support so they can lead the lives they want.

5 MB | pdf