Duty of Candour

Certitude is committed to open and honest communication and our requirements under the Duty of Candour

The Duty of Candour is a legal requirement under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The purpose of the Duty of Candour is to ensure that organisations are open and honest with people when things go wrong with their care and support.

The Duty of Candour at Certitude

Certitude is committed to open and honest communication with people we support, their families, our visitors, local community members and staff.

This is particularly important if a mistake is made, and things go wrong with the support we provide.

If this happens, the person and/or their carer, relative, staff member or visitor will be given an opportunity to discuss what went wrong. They will receive an apology and be informed of the action that Certitude will take to prevent the issue happening again.

We will provide the people affected with truthful and complete information.

We will:

• ensure that people we support, their families, carers and staff feel supported when things go wrong.
• assure the quality and consistency of communication with people we support and their families.
• ensure that people we support, their families and carers are informed of the actions the organisation will take to ensure a similar event does not happen again.
• provide clear information to staff on what they should do when they are involved with care or support that has gone wrong.

If you would like to see our full Duty of Candour policy and procedure, please contact us with your request.