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Impact reports

Impact Report: Our People

The Importance of Investing and Believing in Colleagues

I’m delighted to share this report with you, which is a testament to my colleagues’ collective efforts, shared vision and unwavering commitment to support people to live the life they want.

Our focus on valuing our people, fostering learning and development and promoting growth and progression has yielded remarkable results. Paying the equivalent of London Living Wage as a minimum has been a pivotal milestone for our colleagues and has positively impacted on our vacancy level. We have one of the highest rates of colleague retention in the sector – yet what fills me with the most pride is not just the numbers, but the individual stories of growth, compassion and achievement that lie behind these statistics.

What stands out most prominently in this report is the sense of belonging colleagues feel within Certitude. Each story illustrates the power of investing – and believing – in people. 

From Ivana, who found a supportive community and a sense of purpose at Certitude, to Romeo, who went from VIP lounge host to dedicated support worker. 

These stories, and many others, show what can happen when people with ambition, compassion and a desire to make a difference are valued and supported.

We will continue to support each other, celebrate our achievements and strive for excellence in all we do. We are committed to our mission of providing high quality support so people can live connected, fulfilling and creative lives.

We look forward to sharing a dedicated report on the impact of fostering a diverse and inclusive environment at Certitude later in the year.

Thank you to everyone who contributed to this report, and to all Certitude colleagues, whose dedication, passion and commitment makes the difference in people’s lives every day.

Aisling Duffy, Chief Executive at Certitude

Image shows the front cover of the Impact report: Our people

Our People: Read the report

We recognise that investing in our colleagues is an essential part of providing high quality support for people in our communities. We have many talented colleagues working in a range of roles across Certitude and it is so important that everyone feels valued and recognised for their contribution.

2 MB | pdf



Colleague retention - one of the highest rates in the sector!


of new starters say Certitude is a great place to work


of colleagues feel a shared sense of purpose


of colleagues feel they have a good worklife balance


feel Certitude shows it cares about it's colleagues


of colleagues feel they have access to support at work

Stories of impact: