Skip to content


Donations FAQs

Find the answers to your questions about donating below. If you need to contact us, get in touch at

How can I donate by post and bank transfer?

If you have a cheque or would like to donate via BACS, please do so using the following details.

Please do email us on to let us know to expect your donation.

Postal Address: Fundraising Team, Certitude Support, 31-33 Lumiere Court, 209 Balham High Road, London, SW17 7BQ

Bank details: Account Name: Certitude Support. Bank Name: Barclays Bank. Sort number: 202210 Account Number: 10150991

Reference: FR Donation

I have collected some cash for you. How can I get this to you?

Thank you for thinking of Certitude. The best thing to do is to bank this and donate to our giving page instead. It can be found here

If you don’t want to do this please contact our Fundraising team on 07925034974 or and we can send you out a paying in slip.

Can I get a refund on my donation?

At Certitude we work hard to ensure you have a straightforward journey when donating and we want to make it as smooth as possible. However, we realise that sometimes errors can happen.

As a registered Charity, we are subject to regulation by the Charities Commission for England and Wales under The Charities Act 2011. We also adhere to the Fundraising Code and standards as laid out by the Fundraising Regulator. Under charity law, charities are not permitted to refund donations, other than in exceptional circumstances.

We also have our own inhouse acceptance/refusal/refund policy which states we reserve the right to keep a donation other than in exceptional circumstances.

If you think your case is an exceptional circumstance, please contact the fundraising team on to discuss your donation. We’re a friendly team and we’ll ask you a few questions to determine what’s happened so that we can help in any way that we can.

There may be some paperwork you are required to complete and once this is completed, we will advise you on next steps.

Can I get a refund on my donation if I’ve donated to an appeal, but you haven’t met the appeal target?

Yes. You absolutely exercise the right to ask for a refund as this would be classed as an exceptional circumstance, although we hope you may consider allowing us to keep the donation to go where its needed most in the organisation. Again, please be aware you may not get the entire donation back as we reserve the right to deduct any reasonable processing and admin fees.

Can I choose where my donations go?

When you donate to Certitude, unless a project or service is specified, the money will be allocated to 'general funds' which allows us to focus on where the need is greatest. It is vital that we are able to spend money where it is most needed at any given time.

What will happen if I am fundraising but have to withdraw as I haven’t met my target?

At Certitude we will do everything we possibly can to make sure you can still go ahead with the event but there may be times where your fundraising hasn’t even covered the cost of the space and you may have to be withdrawn from the event. If this is the case, we would present you with a few options.

1) consider topping up your fundraising page to meet the minimum amount required. This will be the very least what Certitude paid for the space and can be discussed on a case-by-case basis.

2) working with our fundraising team and executing 1 or 2 fundraising ideas to boost donations

3) withdraw from the event and letting your donors know you’ll no longer be taking part.

Your donor then has the option to allow Certitude to keep their donation or request a refund. Our finance team will process this, and this can take up to 30 working days- but please note we reserve the right to deduct any processing fees from the donation amount which may mean your donor will not get their entire donation value back.

What will happen if I have been fundraising but can no longer make the event?

You will be asked to contact all your donors and present them with the option for Certitude to kindly keep the donation or request a refund.

What happens when you exceed or don’t meet an appeal target?

At Certitude, we have project appeals and have a set target in mind with a corresponding giving page attached to that appeal. We always give clear price points so donors can see what impact their donation can make. All the funds raised go to that project and are ringfenced. If we fail to meet the appeal target, we normally fund the project as best as we can out of our reserves. If this is not possible the project stops temporarily until we can secure further funding for it (normally from a generous Grantmaker or corporate partner)

In the rare case we exceed the appeal target we will meet with the delivery leads to decide how best to spend the additional funding and we may come back to donors to ask if they donation can be ringfenced to run the project in the next financial year.

What is gift aid?

Gift Aid is a government scheme that allows charities to reclaim the tax that you have already paid on your donations through income tax or capital gains tax. All donations (excluding those made through the Charities Aid Foundation and payroll giving), made in the last four years are eligible for the scheme - including regular gifts such as standing orders and direct debits.

Do I qualify for gift aid?

In order for Certitude to reclaim the tax you have paid on your donations; you must have paid income or capital gains tax (in the UK) for each tax year (6 April to 5 April) at least equal to the tax that all the charities or Community Amateur Sports Clubs that you donate to will reclaim on your gifts for that tax year. Other taxes such as VAT and Council Tax do not qualify.

How do I leave a gift to certitude in my will?

Thank you for thinking of Certitude– legacies make a very important contribution to our fundraising. Please get in touch with our team on

How can I cancel my donations to certitude?

Thank you for supporting Certitude. Your donation is extremely valuable to us, so we'd be grateful of the opportunity to discuss your reasons for cancelling. If you can't maintain your current level of giving, a small amount would still be very much appreciated. Please call us on 07925034974 or email

I want to know more about your merchant fees- where can I find this information?

A Certitude we work with a variety of suppliers such as JustGiving and Enthuse- each with their own merchant fees. We will be happy to share this information and can provide this. Please email us on

How can I get updates on the work Certitude does?

Sign up to our newsletter here