How To Get Support

Contact our referrals team

For any questions about how to get support not answered below

contact our referrals team

When requesting support from Certitude, we need to know if:

you have a support package in place
you have a direct payment for support, or
you are funded by another means for support

We will ask for a copy of your most recent care act assessment so that we can establish if we are able to meet your needs, and where applicable we will arrange to meet you carry out a Certitude assessment.

If you are unsure or have questions please contact: referrals@certitude.london.

Information for Social Workers

If you are a social worker and want to find out how we could support someone you are working with, please contact us and we will be happy to have a chat and advise of any next steps. Contact: referrals@certitude.london.

Supported Living

Supported living is supporting people to live in their own house either on their own or with others. It is more flexible and allows people to keep their support arrangements and billing separate from their living or rental agreements.

We currently have supported living accommodation for learning disability support in: Bexley, Camden, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Islington, Kensington & Chelsea, Lambeth, Richmond and Westminster.

We currently have supported living accommodation for mental health support in: Ealing, Harrow, Lambeth and Southwark.

Registered Care

Registered care is a type of support that includes accommodation and care support together. It means that you pay for the support as a package.

We currently have registered care accommodation for learning disability support in: Ealing, Hammersmith & Fulham, Kensington & Chelsea, Lambeth, Richmond and Westminster.

We currently have registered care accommodation for mental health support in: Ealing, Harrow, and Southwark.

Respite for people with learning disabilities

Respite could be 24/7 support, a short break holiday cover or short-term evenings only support.

Please contact your local authority to find out what respite support is available to you. All our respite placements are borough specific and arranged by social workers directly with our respite homes. We currently provide respite support in Ealing, Hounslow and Wandsworth.

Shared Lives

Shared Lives is a quality alternative to registered care settings where people live as part of a family. People are ‘matched’ with carers by finding out their interests, skills and what makes them tick. A shared lives referral will need to be made by your local authority. You will need to discuss this with them to ask if this is an option they would consider. We currently provide Shared Lives support in the following areas of London: