This year has been a year like no other in recent memory. COVID-19 has had a profound impact on all our lives, and at times it feels difficult to remember life before March 2020.
We make no apology for this year’s Annual Review focusing on the many achievements of people across the organisation over the past months. At such a time, people have continued to impress, inspire and keep going. Now more than ever, the Certitude traits that make our organisation what it is – loving, brave, unconventional and London – have never felt so strong.
In the months prior to the pandemic, Certitude strengthened its position as the leading not-for-profit support provider in London. We have continued to increase our support to people with learning disabilities, autism and mental health needs across the capital and are delighted to now be supporting people in Camden, Croydon and through our merger with Yarrow, further extending our reach in London. Our work in the Fulfilling Lives programme is making a significant difference to people by challenging traditional support methods and instead building, through genuine co-production, alternative approaches to support.
Without doubt, technology has played a more important role in all our lives in recent months. In this year’s review, you will read how people have learned new skills and stayed connected. Ultimately though, it’s people who make Certitude what it is. People we support, staff, families and volunteers. People who have this year shown their mettle and not only made the best of a hugely difficult worldwide crisis, but in so many cases learned new skills, boosted others on wobbly days, found new ways to stay in touch and keep each other going.
Very sadly, people we have supported and colleagues we have worked alongside, in some cases for decades, died this year in the early months of the pandemic. Each person we knew well, and loved and admired them for the impact they had on others’ lives. We wanted to share a little bit about each person, why they were so great to know, be with and have in our lives. They are, and will continue to be, missed and our thoughts remain with their families and friends.
Our sincere thanks to staff, volunteers, supporters and Board members for their ongoing commitment and determination to ensure that, even in the most difficult of times, people live the life they want!
Chair of the Certitude Board
people were supported by Certitude during the past year
of our services are rated Good/Outstanding by the CQC as at October 2020
people on average attended our virtual Connect & Do workshops each week
learning disability awareness sessions were delivered by Treat Me Right!
We are loving
We are proud to lead from our hearts and to work with love, affection, care and respect.
We are hugely saddened to have lost people who worked with us and people we supported due to COVID-19.
Our response to covid-19
To ensure a coordinated and managed response to the coronavirus pandemic, we created a Coronavirus Task Team back in March.
Keeping connected during coronavirus lockdown
Communicating with families The lockdown was a very worrying time for families and friends of people we support, and we were mindful of the need to provide up–to-date and accurate information.
We are London
Now more than ever we are proud to live and work in London. The capital’s energy, diversity, tenacity and openness are reflected in everything we do. London is in our DNA.
Yarrow and Certitude come together
In April 2020, two outstanding providers of adult social care, Certitude and Yarrow, merged – despite the restrictions of lockdown.
Solidarity in a Crisis responds to increased demand
SIAC responds to increased demand for emergency mental health support in lockdown
Black Lives Matter
The shocking death of George Floyd and the public outrage across the world has given us all pause for thought.
We are unconventional
We find strength in doing things differently, and this means we can adapt quickly and creatively. We will not be hindered by convention; if it works for people, we do it.
Edgy art centre keeps Londoners connected and creative
Renowned on the London art scene for its vibrant and edgy output, The Gate in Shepherd’s Bush has been supporting people with learning disabilities to explore their creativity through music, art, fashion and performance for over 15 years.
Connect & Do creative activities thrive online
Before lockdown, Connect & Do operated in physical spaces, centred on vibrant community spaces in Brixton and Bromley.
We are brave
We have shown ourselves to be resilient. We aren’t afraid to lead, to challenge the status quo and to stand up for what’s right. Not what’s right for the system, but what’s right for the person.
Embracing the unknown
It was a challenging start for Magda as she started a new role in the middle of the COVID-19 outbreak.
Well done to all the winners and we look forward to celebrating more achievements at our slightly adapted Michael Rosen Awards at the end of this year.